Refund Policy
We offer a straightforward refund policy:
- Refund Eligibility: Refunds are only available for items returned within 7 days and found to be in good condition after inspection.
- Processing Time: Once the returned item is received and inspected, we will notify you of the refund approval or rejection. Approved refunds will be processed within 5-10 business days.
- Refund Method: Refunds will be issued to the original payment method. If paid via cash on delivery, the refund will be processed as store credit or bank transfer.
- Shipping Costs: Original shipping costs are non-refundable. The customer is responsible for the cost of return shipping, unless the item was received damaged or defective.
Contact Information
- TRYBEST ENTERPRISES
- Address: Kenyatta Lane, Lams Building, Shop No: 16, Opposite Coca-Cola Company, Nakuru, Kenya
- Phone: +254 (740) 073-706
- Email: support@trybestenterprises.com
- Working Hours: Monday to Saturday, 8:00 a.m – 6:30 p.m